FAQs

If I'm a single traveller, will I be charged a single supplement?

Most of the trips we offer in continent do not have a single supplement charge, because you canshare the rooms with other tourists, it doesn´t mean you will aways stay in dorms; you can have your double or triple room as you prefer. The tours in the Galapagos islands have an optional single supplement or rarely a mandatory single supplement, this can happen when you are traveling alone in a land tour program in the Galapagos.

An optional service that requests a private room during the tour is posible too, its cost and details vary by trip, so please refer to each trip summary page for details.

 

Is tipping included and if not, how much should I budget?

Tips are not included in the tour price and tipping is entirely at your discretion. So there is not a stablished price we can publish, but we can suggest you to evaluate our services and depending on that give the tips as your will.

Will I be charged for paying by credit card in your agency?

We can accept Credit Cards as: American Express, Diner’s Club, Visa and Master Card, and their use has a charge of 6% of the total amount that is the bank´s commission. So it is wise to ask for the total amount of before making a purchase.

 

Do you accept Travelers Checks for the payments?

Pitifully the use of travelers checks is not so common lately due to the growing access to ATM’s. Therefore we do not accept that form of payment. However, we can accept a wire transfer from your bank into our bank account.

Is it easy to find ATMs around town?

ATM’s can be found in most urban centers, however you are strongly advised to check with your personal bank before traveling to find which Ecuadorean banks will accept your debit card for cash withdrawals. Also what will be charge for withdrawing big amounts from your debit card.

Should I buy my flight ticket to Galapagos before or after buying the Galapagos tour?

Galapagos is a really touristic place which is visited almost all the year, that is why we suggest to buy the programas (cruises or land tours) in advanced in order to assure the availavility and also for finding a good last minute deal. Once you have it, we can help you with the flight ticket reservation.

 

At what time we start and end our trip in the Galapagos Islands?

Galapagos just have flight schedules in the morning up to midday, the same for going and returning. Therefore most of the tours starts with the lunch of the first day (aproximately at 1:00pm) and end with the breakfast of the last day (aproximately 9:00 am).

Clothing – What to Bring?

Layered clothing is preferable owing to the different climatic conditions found by region, altitude and proximity to the Equator. Your wardrobe should, ideally, include the following: Long and short-sleeved tops and T-shirts; sweater and/or fleece; light-weight long trousers; shorts; light-weight waterproof jacket; comfortable walking shoes with good tread and/or hiking boots and socks; sandals or flip-flops; sun hat with wide brim; a small backpack; bathing suit; sunglasses; camera with spare long-life batteries; binoculars; personal medication; sunscreen; insect repellent. Ideally bring clothing that is quick drying, especially if you plan to visit the Amazon basin. Amazon lodges will provide you with rain ponchos and rubber boots – although you should notify your lodge in advance if your size is small (less than US size 5, European size 34) or large (bigger than US size 12, European size 47).

How many days of acclimatization would I need for being ready to climb volcanos as Cotopaxi?

When traveling throughout the Andes you are — naturally — at a high altitude. Quito, for example, has an elevation of just under 3,000 meters (9,000 feet, or close to two miles high). That is why we suggest at least 4 days of acclimatization in high places such as the Cable Car (Teleférico), Pasochoa or Quilotoa in order to feel the altitude and prepare yourself for climbings.

How is the weather in the amazon jungle like?

The lowlands, which are covered in rainforest, experience an equatorial climate. Rainfall is abundant (it rains on over 300 days annually) and temperatures can surpass 28C° (82F°). The driest months are November, December and January, and the highest precipitation is in February, March, April and May.

How is the weather in the Galapagos Islands like?

The Galapagos Islands are classified as desert islands. There are two seasons: a warm wet season that lasts from January to June, and a cool dry season, known as the “garúa season” from July to December. Seas are roughest in August and September. As altitude increases on the islands, air temperatures fall and precipitation increases. Even in the warm wet season there is very little rain in the coastal areas, except during an El Niño Year, and the sky is blue, with only occasional rain showers. The action of the trade winds blowing from the southeast means the outhwestern sides of the larger islands are the wettest. During a normal year, temperatures at sea level range between 15C° (64F°) and 29C° (84F°). The El Niño occurs periodically every six or seven years and the effects are generally felt most strongly from December to May. During this time, air and water temperature, tides, sea levels and wave heights, and relative humidity are all higher than usual. These conditions produce heavy rainfall. During El Niño many sea lions, marine iguanas and marine birds die. Fish, such as sharks, swim deeper as sea-surface temperature soars to around 30C (86F). But the terrestrial environment booms — with vegetation triggered by the rains, finches, land iguanas and insectsall do well.

Does your prices include all taxes?

All our prices include taxes. For giving you a better service either in persono or by mail we will give you final prices trying to find the best offers for you.

What are your payment options?

Cash, without any charge.
Credit card + 6% (bank comisión) charge of the total amount (online credit card payments and physically credit card payments)
Pay Pal + 5% (Pay Pal comisión) charge for the total amount (We accept deposits up to US $2.000)
Wire transfers + $40.00 (bank comisión) charge of the total amount to pay us.